Support, Santa Cruz Style
Posted by Tommy on January 14, 1998 at 19:14:05:
1. "My hard disk won't boot". I suggest they take the floppy > out of drive A:. Later when I arrive, they have successfully > removed the floppy drive from the machine (with the floppy disk > still inside). > > 2. "My dog goes nuts when I run Windows. No problem with any > DOS programs". Her monitor had a cracked flyback transformer. > When the multisync monitor switched scan rates upon entering > Windows, the high frequency audio produced by the broken flyback > was heard by the dog. > > 3. "Michaelangelo virus ate my hard disk, but I have a tape > backup. Can you help me restore the system". No problem. > When I arrive, I find the data on the tape was 18 months old and > that she had never run a backup. "I thought you just shoved > in the tape and it sucked up the data". > > 4. "How do I get on the national data information super highway?". > I ask if he has accounts on any bbs's. He has Netcom, Compuserve, > and others. I tell him he's already on the highway. > "Is that all there is?" I hangup. > > 5. "What's the fastest way to move 500MBytes of data daily > from Santa Cruz to Los Angeles?". Answer: FedEx. > > 6. How many RJ45 connector does it take to build 8ea 10baseT cables? > Answer: 45. I put the first 16 connectors on with one end backward. > I then chopped off the good ends. Chopping off the other 8 connectors > and effectively starting over consumed another 16 connectors. The > 2nd try resulted in one end being mirror-imaged. Chopping of 8 more > connectors I finally got them wired correctly. Then I tested them > for continuity and found 5 bad crimps. Total=45. > > 7. "What kind of hard disk do you have?" Well... It's black > with a little red light ... (groan). > > 8. Most common support call. "I lost my CMOS setup. How many > heads, cylinders, and sectors does a _______ drive have?". > > 9. "I move the mouse in any direction and the cursor only moves > an inch or so on the screen and stops". > Take the foam shipping ring out from around the mouse ball. > > 10. "My systems on fire. What do I do?". > Ummmmm. Turn it off? "(Click)"
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